We begin with a structured onboarding process that includes knowledge transfer, process mapping, SLA finalization, system access setup, and pilot testing. A dedicated transition manager ensures a seamless handoff and ramp-up.

Yes. Our teams are trained on widely used systems like Encompass, Calyx Point, Byte, and others. We adapt to your preferred tech stack and workflows for smooth integration and minimal disruption.

We follow a ticket-based or queue-based model, depending on your system and preferences. Each task is logged, timestamped, and tracked through completion with performance metrics aligned to SLAs.

Turnaround times depend on task type and volume but typically range from 4 to 24 hours. We provide committed SLAs with real-time monitoring and escalation protocols to ensure adherence.

Absolutely. We tailor our workflows to match your SOPs, investor guidelines, and compliance standards. Our process analysts work closely with your team during onboarding to ensure alignment.

We use a 3-tier quality check process involving preparers, reviewers, and auditors. Quality scores, rework rates, and issue trends are tracked through weekly dashboards and reported to clients.

Yes. Clients receive daily, weekly, and monthly KPI dashboards that cover task volume, TAT, accuracy rates, exception trends, and SLA compliance. Custom reports can be created as needed.

Yes. Our delivery centers operate in multiple shifts, including U.S. time zones, to support real-time collaboration, fast turnaround, and extended service windows.

We have defined root-cause analysis (RCA) and escalation protocols. Any deviation from SLAs is flagged, documented, and shared with corrective/preventive actions to avoid recurrence.